hil77 Privacy Policy — How We Protect Your Data

Privacy at a Glance

A summary of hil77's key privacy commitments. Full details are provided in the sections below.

2. How We Use Your Information

hil77 uses the personal information we collect for the following purposes:

• To create, manage, and maintain your hil77 account, including verifying your identity and age in accordance with our 21+ policy.
• To process deposits and withdrawals in BDT via your chosen payment method and maintain accurate financial records.
• To deliver customer support in English and Bengali and respond to your queries, complaints, or account requests.
• To send you account notifications, transaction confirmations, and, where you have opted in, promotional communications about bonuses and offers relevant to you.
• To comply with applicable legal, regulatory, and anti-money-laundering obligations, including KYC verification and the retention of financial records as required by law.
• To monitor gameplay patterns for responsible gaming purposes and to identify signs of problem gambling that may require intervention.

hil77 does not use your personal information for any purpose beyond those stated above without your explicit prior consent. We do not sell, rent, or otherwise trade your personal data with third parties for their own commercial purposes.

4. Sharing Your Information

hil77 does not sell your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment processors and mobile money operators (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to facilitate your deposits and withdrawals in BDT.
• Game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) to the limited extent necessary for the delivery of their games on the hil77 platform.
• Regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where hil77 is legally required to disclose information.
• Fraud prevention and identity verification services used to protect the integrity of the platform and the security of all players.

All third parties with whom hil77 shares your data are contractually obligated to handle your information securely and to use it only for the specific purposes for which it was shared. hil77 does not permit these parties to use your data for their own unrelated commercial activities.

6. Data Retention

hil77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. As a general guide: account data is retained for the duration of your active account and for a period of up to five years after account closure; financial transaction records are retained for a minimum of five years in line with standard financial record-keeping requirements; gameplay logs used for responsible gaming monitoring are retained for up to two years from the date of the relevant session.

When your data is no longer required and there is no legal obligation to retain it, hil77 will securely delete or anonymise it so that it can no longer be attributed to you. If you request deletion of your account data before the standard retention period has expired, hil77 will honour that request to the maximum extent permitted by applicable law, and will inform you of any data categories that must be retained for legal compliance reasons.

8. Your Privacy Rights

As a player on hil77, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access — you may request a copy of all personal data hil77 holds about you.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure — you may request deletion of your personal data, subject to any legal retention obligations that prevent immediate deletion.
• Right to restrict processing — you may request that hil77 limit the ways in which it processes your personal data in certain circumstances.
• Right to object — you may object to processing of your personal data where hil77 relies on legitimate interests as its legal basis, including objecting to receiving direct marketing communications.

hil77 will respond to all valid privacy rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for processing your request unless it is manifestly unfounded or excessive.

10. Changes to This Privacy Policy

hil77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered email address or mobile number. We encourage you to review this Privacy Policy periodically to stay informed about how hil77 is protecting your data.

Your continued use of hil77 following the publication of any revised Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to any revision, you must discontinue use of the platform and, if you wish, request account closure by contacting [email protected].